Privacy Policy

1. Who We Are

Subliminal Prime ("we", "us", "our") operates the website at subliminalprime.com. We sell digital audio downloads for personal development purposes. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase from us.

For any privacy-related queries, contact us at: [email protected]

2. Information We Collect

We collect the following types of personal information:

• Purchase information: Name, email address, and billing details when you complete a purchase. Payment card details are processed directly by Stripe and are never stored on our servers.
• Email address: If you subscribe to our mailing list via the welcome popup or checkout, we store your email address to send you your discount code and occasional marketing communications.
• Order data: We retain records of your purchases, including the products ordered and the amount paid, for accounting and customer support purposes.
• Usage data: We may collect anonymised analytics data (page views, session duration) to improve the website. This data does not identify you personally.

3. How We Use Your Information

• To process your order and deliver your digital downloads.
• To send you your order confirmation and download links by email.
• To send you your welcome discount code if you subscribed to our mailing list.
• To send occasional marketing emails about new products and offers (you can unsubscribe at any time).
• To comply with our legal obligations, including tax and accounting requirements.
• To improve our website and customer experience.

4. Legal Basis for Processing (GDPR)

For customers in the UK and European Economic Area, we process your personal data on the following legal bases:

• Contract performance: Processing your order and delivering your downloads.
• Legitimate interests: Improving our website and preventing fraud.
• Consent: Sending marketing emails (you can withdraw consent at any time by unsubscribing).
• Legal obligation: Retaining financial records as required by law.

5. Data Sharing

We do not sell your personal data. We share your information only with the following trusted third parties:

• Stripe: Our payment processor. Stripe handles all card transactions and is PCI-DSS compliant. See Stripe's Privacy Policy.
• Cloud infrastructure providers: We use cloud hosting services to operate our website and store order data securely.
• Email service providers: If you subscribe to our mailing list, your email may be processed by an email marketing platform.

6. Data Retention

We retain your order data for 7 years as required by UK tax law. Email subscriber data is retained until you unsubscribe. You may request deletion of your personal data at any time by contacting us, subject to our legal retention obligations.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

8. Cookies

Our website uses essential cookies to maintain your shopping cart session and authentication state. We do not use tracking or advertising cookies. By using our website, you consent to the use of these essential cookies.

9. Security

We take the security of your personal data seriously. Our website uses HTTPS encryption for all data transmission. Payment processing is handled entirely by Stripe, which is certified to PCI Service Provider Level 1. We do not store payment card details on our servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: [email protected]